Quality Improvement: Basic Concepts and Team-Based Approaches to Facilitate Change

Touchstone Online Course

This course introduces basic concepts and methodology in quality improvement. The importance of a data-driven, methodical, team-based approach to quality improvement is discussed. Guidance on selecting metrics to measure improvement and managing quality improvement projects using the A3 tool are provided. As change is difficult, strategies to manage change are also discussed. An example of a successful QI program is highlighted, and practical advice is provided about starting your own program.

Earn credit at your own pace through December 13, 2024 and continue to access your videos until December 14, 2028. See below for learning outcomes and a list of modules and individual lectures.

This course package offers 3 CME and SA-CME Credits following completion of an online test.

ARRS Member price: FREE
ARRS In-Training Member price: FREE
Nonmember price: $250

Video content for this Online Course will be available to view until December 14, 2028, which is ten years following the issuance date of this course. ARRS reserves the right to remove video content before the end of the ten year period. Video content that contradicts current science or misleads the viewer based on changes to accepted clinical practice may be removed on a case-by-case basis.

Learning Outcomes and Lectures

After completing this course, the learner should be able to: 

  • Recognize why a methodic, team-based approach to quality improvement is important
  • Compare and contrast Lean and Six Sigma principles
  • Discuss how the A3 can be used to manage a QI project
  • Discuss how to select appropriate metrics to measure improvement
  • Discuss how structured reporting can facilitate quality
  • Define the key elements of starting a quality program and identify potential challengesIdentify some strategies that can be employed to successfully manage change.
Module 1
  • Quality 101: Fundamentals of Quality Improvement—P. Duong 
  • Lean Six Sigma and High Reliability: What does it all mean?—Z. Alexander 
  • Quality Improvement in Medicine; A Complex Team Sport—N. Irani 
  • How to Start a Quality Program—M. Willis

Module 2

  • A3 Process—M. Zygmont
  • Measurement and Analysis to Facilitate Change—P. Racch
  • Change Management—N. Kadom
  • Structured Radiology Reporting and Its Impact on Quality—P. Harri


View the sample recording below

The American Roentgen Ray Society (ARRS) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education activities for physicians.

The ARRS designates this enduring material for a maximum of 3.00 AMA PRA Category 1 Credit(s) and 3.00 American Board of Radiology, MOC Part II, Self-Assessment CME (SA-CME) credits. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

View the ARRS Return Policy.